ZE-NC5011D Support Page

Update your Navigation Software

Navigation software updates (map data and system updates) can be downloaded from the Naviextras Internet portal using your PC or notebook.

To Update your Navigation Software:

1. Do you have the White Zenec USB provided with your device?
a. If no, start from point 2
b. If yes, start from point 3
2. Download and follow “USB Synctool Instructions”
3. Register online at Naviextras.com
4. Download and install “Naviextras Toolbox”
5. Download and follow closely the “Navigation Update Instructions”

USB Synctool Instructions		USB Synctool		Navigation Update Instructions		Naviextras Toolbox

How to Update your Navigation Software

How do I adjust Settings of the OE board computer?

The ZE-NC5011D lets you adjust BC settings via touchscreen.

Does the ZE-NC5011D offer steering wheel and driver information display integration?

Yes. Please make sure that the brown connector on the rear panel of the ZE-NC5011D is properly inserted. This wire lead transmits the CAN data from the interface to the ZE-NC5011D. Integration to the driver information display is not possible, however the steering wheel remote control functions – when present in the car – work exactly as found on the OE radio.

What conditions must be met, to install the ZE-NC5011D unit?

The vehicle must be equipped with the “OE radio equipment” from the factory, to allow straightforward installation of the ZE-NC5011D. The physical appearance of the OE installed radio must be identical with the ZE-NC5011D, otherwise installation is not possible. Please refer to the compatibility list.

Does the ZE-NC5011D support the ex-factory information displays?

Yes it does support the following displays: GID; CID; TID; BID.

Do the park sensors still work after mounting the ZE-NC5011D?

Yes, the park sensors and their audible messages still work.

ZENEC E>GO device cannot be run / turned on when ignition of vehicle is off.

No, you cannot turn on the ZENEC E>GO device when ignition of vehicle is off.

E>GO units are connected to the CAN network of the vehicle they are installed in and require CAN data for certain functions to operate correctly. CAN data is only present in the vehicle when ignition status is on – for this reason it is not possible to operate the unit when ignition of the car has been set to its off position.

Is the factory GPS antenna compatible?

GPS antennas are usually equipped with a standard FAKRA connector that can be connected to the ZE-NC5011D. However, we recommend the use of the supplied ZENEC GPS antenna – it is optimally adapted to the ZE-NC5011D and will, most likely, provide better GPS reception.

Is the ex works hands-free device compatible?

No, however the ZE-NC5011D supports an integrated high quality hands-free Bluetooth device from Parrot. If your phone has Bluetooth capability, the ZE-N5011D offers a comprehensive hands-free device function. Once you have paired your mobile with the ZE-NC5011D, you can handle your calls via the touch screen.

Built-in factory hands-free Bluetooth devices should be completely shut down by removing the respective fuse. If this is not done then you will probably encounter distortion due to parallel connections.

When starting the engine my ZE-NC5011D switches off and reboots.

If the voltage supply drops under approx. 9 V, your ZE-NC5011D automatically shuts down to avoid operation faults. This is a self protection process for the c=device and is not a defect. You may, however, check your electrical installation (worn battery, bad or corroded ground connections, etc.).

How does the TFT brightness adjustment work?

The screen brightness is controlled via GPS. It is designed to automatically switch between day and night illuminations by evaluating the GPS time stamp. In order to do so, it needs GPS signal reception, which leads to a 20 seconds decision delay after powering the device ON. Go to (Setup> Video> Picture) and enter preset values for day and night brightness. You may also override the automatic GPS commutation to manual control, by changing the navigation map settings (NAV> More> Settings> Map settings> Colour> Auto/Day/Night).

What does ‘Slide Touch’ mean?

Devices from 2011 and later sport the innovative slide touch feature: Tap and keep screen contact, when sliding your finger to the desired direction. This gesture has the same effect as tapping on the first two markers in the upper screen area.

Why do I need software updates?

ZENEC frequently releases software updates to add new functionality, correct issues and improve reliability, especially with new BT firmware to keep the Zenec fully compatibility with new mobile phones.

Where can I download software updates?

Software updates can be downloaded from the ZENEC Australia Support Knowledgebase. Go to “Support” and then select the Holden & Opel – ZE-NC5011D Vehicle Specific Folder.  Select the “Software Updates”. Never install any “updates” from other sources, as this might damage your device irreversibly.

My ZENEC device navigates incorrectly. Some streets aren’t even on the map.

We use maps from the market leader ‘here.com’ for Australia and New Zealand. It can happen that incorrect map data may cause a navigation error. If this is the case then we recommend that such findings should be reported directly to ‘here.com’, to enable them to correct their mapping data. Please ensure that your unit is up to date with mapping and has the latest version before reporting any errors. After the first 12 months it is necessary to purchase map updates through Naviextras Toolbox

What should I consider when using SD cards?

SD as well as SDHC cards are supported. Make sure your SD/SDHC card is FAT32 formatted. Zenec recommends the usage of high quality SD/SDHC cards with a data volume of 8 GB. SDHC cards up to 16 GB data volume are supported.

Content on USB / SD data carrier is not recognized even after successful formatting?

It may happen that the file system of the disk has been damaged, or that the file allocation table of a data carrier is defect due to erroneous write cycles. There may be different reason for this to happen, such as usage or storage of data carriers and problems occurring at the initial format process.

In such cases, you must format the data carrier once more to get it to work as intended.

Windows Vista and Win7 offer two options, i.e. you can apply a quick format or a full format of carrier. For all cases related to data carriers that seem to cause problems, it is highly suggested to do a full format process. Make sure the check mark for quick format is not set. Also pay attention that the FAT32 file system is selected before you start the format process.

Info: After formatting if the disc is still not recognized by the device, it may be due to incompatibility of the disk controller chip itself. In such a case, you should use a different data carrier of another brand or manufacturer.