ZE-NC2011D Support Page

Update your Navigation Software

Navigation software updates (map data and system updates, as well as the 30-day Latest Map Guarantee) can be downloaded from the Naviextras Internet portal using your PC or notebook.

To Update your Navigation Software:

1. Do you have the White Zenec USB provided with your device?
a. If no, start from point 2
b. If yes, start from point 3
2. Download and follow “USB Synctool Instructions”
3. Register online at Naviextras.com
4. Download and install “Naviextras Toolbox”
5. Download and follow closely the “Navigation Update Instructions”

USB Synctool Instructions		USB Synctool		Navigation Update Instructions		Naviextras Toolbox

How to Update your Navigation Software

What conditions must be met to install the ZE-NC2011D?

The physical shape of the OE radio or navigation must be identical with the ZE-NC2011D. The ZE-NC2011D is equipped with a phase diversity tuner. That means that both antennas inputs of the device must be supplied with the appropriate FM signal. If the vehicle is fitted with a single antenna lead only, a second (good performing!) active antenna must be retrofitted. Aftermarket antenna installation requirements should be discussed with an authorized ZENEC dealer.

Do I need an adaptor or interface to connect the two antenna leads to the device?

The ZE-NC2011D is fitted with a double FAKRA connector on the rear panel. Normally the antenna plug from the vehicle will fit without any further measures. Sometimes, the antenna lead can be a bit short, or the antenna connector from the vehicle is a 90° angled type. In such cases, the ZE-NC-ANT2 cable extension should be used.

Do I need to alter “Antenna Supply” settings in the setup menu?

All dual tuner devices have an internal antenna phantom power feed that is powered on (factory default). The use of external antenna Phantom power feeds of any sort is not allowed and will inevitably trigger the protection circuit of the dual tuner pc board.

Is the ZE-NC2011D compatible with OE sound systems?

Yes, the device is compatible with factory mounted Dynaudio sound systems. The new Fender type sound systems found in 2012 Beetle / Passat / Jetta Gli are not supported.

Does the ZE-NC2011D offer steering wheel remote control integration?

Please make sure that the brown connector on the backside of the ZE-NC2011D is properly connected to the CAN interface. This wire lead transmits the CAN data between the interface and the ZE-NC2011D and the steering wheel remote control buttons will offer identical control just like for the OE radio.

ZENEC E>GO device cannot be run / turned on when ignition of vehicle is off.

The ZENEC E>GO device requires ignition (and CAN net) to be powered on to operate.
CAN data is only present in the vehicle, when ignition status is on – for this reason operation of the unit is not possible when ignition of the car has been turned to the off position.

Is the OE installed GPS antenna compatible with the ZENEC device?

GPS antennas are usually equipped with a standard FAKRA connector that can be connected to the ZE-NC2011D. However, we still recommend to install and use the ZENEC GPS antenna supplied with the set – since it is tailored to this particular device and will, most likely, offer a higher reception performance.

Is the OE installed Bluetooth hands-free device compatible?

No. The ZE-NC2011D comes with an integrated high quality hands-free module by Parrot. Any OE installed hands-free devices should be completely shut down, by removing the respective fuse in the main fuse box. Neglecting this step will probably lead to interference and malfunction of the Parrot module.

How does the TFT brightness adjustment work?

The screen brightness is controlled via GPS signal. The system will automatically switch between day and night illumination mode, triggered by GPS time stamp. In order to work the way it was designed, device requires GPS signal reception, causing a 20 seconds decision delay for the application to switch, right after device is powered ON. Go to (Setup > Video > Picture) and enter preset values for day and night brightness. You may also override the automatic GPS commutation to manual control, by changing the navigation settings respectively (NAV > More > Settings > Map settings > Colour > Auto/Day/Night).

What does Slide Touch mean?

Devices from 2011 and on offer the slide touch operation: Tap and keep screen contact, when sliding your finger to the desired direction. This gesture has the same effect as tapping on the first two markers in the upper screen area.

Why do I need software updates?

ZENEC frequently releases software updates to add new functionality, correct software issues and improve reliability in general, or to roll-out up to date BT firmware that offer compatibility with brand new mobile phones.

Where can I download software updates?

Software updates can be downloaded from the ZENEC Australia Support Knowledgebase. Go to “Support” and then select the Volkswagen & Skoda – ZE-NC2011D Vehicle Specific Folder.  Select the “Software Updates”.  Never install “updates” from other unknown sources, as this might damage your device irreversibly.

My ZENEC device navigates incorrectly. Some streets aren’t even shown on the device.

Please take into account that we use maps from the market leader here.com for Australia and New Zealand.  It happens that, at a few rare spots on the map, incorrect map data may cause a navigation error. We recommend that such findings should be reported to here.com directly, to enable them to correct their own data.

When starting the engine my ZE-NC2011D switches off and reboots.

If the voltage supply drops below 9 V, your ZENEC device will shuts down automatically to avoid operation faults and inclomplete loading of software parameters. This is a device self protection mechanism and not a defect. You may, however, check the electrical installation of your vehicle (battery worn down, bad or corroded ground contacts / connectors, etc.).

What should I consider when using SD cards?

SD as well as SDHC cards are supported. Make sure your SD/SDHC card is FAT32 formatted. Zenec recommends the usage of high quality SD/SDHC cards with a data volume of 8 GB. SDHC cards up to 16 GB data volume are supported.

Content on USB / SD data carrier is not recognized even after successful formatting?

It may happen that the file system of the disk got damaged, or that the file allocation table of a data carrier is defect due to erroneous write cycles. There may be different reason for this to happen, such as usage or storage of data carriers and problems occurring at the initial format process. In such cases, you must format the data carrier once more to get it to work as intended. Windows Vista and Win7 offer two options, i.e. you can apply a quick format or a full format of carrier. For all cases related to data carriers that seem to cause problems, it is highly suggested to do a full format process. Make sure the check mark for quick format is not set. Also pay attention that the FAT32 file system is selected before you start the format process.
Info: If the disc after formatting is still not recognized by the device, it may be due to an incompatibility of the disk controller chip itself. In such a case, you should use a different data carrier of another brand or manufacturer.