ZE-NC3811D Support Page


Ford Focus & Mondeo – ZE-NC3811D (Discontinued)

  • Current Firmware Versions

    MainSystem software updates include enhancements and bug fixes of device functions. These enhancements are mostly of a specific nature; read the software release notes (overview of changes) in the installation manual. For the latest device models, MainSystem updates are published once or twice a year, however for this device platform, no further releases will be issued.

    To find the current firmware version of your ZE-NC3811D:
    – “Setup”
    – “Misc”
    – “Info”
    – Tap “OK” to display the firmware version you are after.

    – MCU: 0.2.3_03E3_140409
    – APP: 3.2.06_03E3_140409

    Parrot Bluetooth Module
    – BT: HW200-SW 332

    Software and Bluetooth Update

    Update Instructions Update Firmware

  • Update your Navigation Software

    Navigation software updates (map data and system updates) can be downloaded from the Naviextras Internet portal using your PC or notebook.

    To Update your Navigation Software:

    1. Do you have the White Zenec USB provided with your device?
    a. If no, start from point 2
    b. If yes, start from point 3
    2. Download and follow “USB Synctool Instructions”
    3. Register online at Naviextras.com
    4. Download and install “Naviextras Toolbox”
    5. Download and follow closely the “Navigation Update Instructions”

    USB Synctool Instructions USB Synctool Navigation Update Instructions Naviextras Toolbox

    How to Update your Navigation Software


  • Bluetooth Update

    Bluetooth firmware updates contain compatibility enhancements for mobile phone models.
    This update is built into the Main System Update

  • What conditions must be met, to install the ZE-NC3811D unit?

    The vehicle must be equipped with the “OE radio prearrangement” from the factory, to allow straightforward installation of the ZE-NC3811D. The physical appearance of the OE installed radio must be identical with the ZE-NC3811D, else installation is not possible. Please refer to the compatibility list.

    Is the Convers+ supported?

    No, the Convers+ is not supported.

    Do the park sensors still work after mounting the ZE-NC3811D?

    Yes, the park sensors and the beep warnings continue to work on the vehicle types as shown in the compatibility list – but not for the new Ford Mondeo’13 (4th generation, as of Jan. 2012).

    Does the ZE-NC3811D offer steering wheel and driver information display integration?

    Please make sure that the brown connector on the backside of the ZE-NC3811D is properly inserted. This wire lead transmits the CAN data between the interface to the ZE-NC3811D. Integration to the driver information display is not provided, but the steering wheel remote control functions – when present in the car – work exactly as found on the OE radio.

    ZENEC E>GO device cannot be run / turned on when ignition of vehicle is off.

    No, you cannot turn on the ZENEC E>GO device when ignition of vehicle is off.

    E>GO units are connected to the CAN network of the vehicle they are mounted to and require CAN data for certain functions to operate correctly. CAN data is only present in the vehicle, when ignition status is on – for this reason operation of the unit is not possible when ignition of the car has been set to its off position.

    Can’t change time settings of the originally equipped board computer anymore.

    Before you remove the original head unit, make sure the original radio is set to „automatic“ instead of „manual“ in the time settings menu. If it is still set to „automatic“ you will not be able to set the time of the board computer anymore, as it is relying on the transmission of time data through the original radio. The ZE-NC3810 does not support that function. Depending on vehicle configuration it might not be possible to change from „automatic“ to „manual“ after radio swapping. You will most likely be forced to reinstall the original radio, for the sole purpose of setting the time, if you omit this step.

    Is the ex works GPS antenna compatible?

    GPS antennas are usually equipped with a standard FAKRA connector that can be connected to the ZE-NC3811D. However, we recommend to use the included ZENEC GPS antenna – it is optimally adapted to the ZE-NC3811D and will, most likely, do better job.

    Is the ex works hands-free device compatible?

    No. But the ZE-NC3811D supports an integrated high quality hands-free device from Parrot. In case your phone has Bluetooth ability, the ZE-N3811D offers a comprehensive hands-free device function. Once you have paired your mobile with the ZE-NC3811D, you can handle your calls completely via touch screen.

    Built-in ex works hands-free devices should be completely shut down, by removing the respective fuse. If you omit that, you will probably encounter distortions during parallel operation.

    When starting the engine my ZE-NC3811D switches off and reboots.

    If the voltage supply drops under approx. 9 V, your ZE-NC3811D automatically shuts down to avoid operation faults. This is a self protection mechanism and not a defect. You may, however, check your electrical installation (battery worn, bad or corroded ground connections, etc.).

    How does the TFT brightness adjustment work?

    The screen brightness is controlled via GPS. It is designed to automatically switch between day and night illuminations by evaluating the GPS time stamp. In order to do so, it needs GPS signal reception, which leads to a 20 seconds decision delay after powering the device ON. Go to (Setup> Video> Picture) and enter preset values for day and night brightness. You may also override the automatic GPS commutation to manual control, by changing the navigation map settings (NAV> More> Settings> Map settings> Colour> Auto/Day/Night).

    What does Slide Touch mean?

    Devices from 2011 and later sport the innovative slide touch feature: Tap and keep screen contact, when sliding your finger to the desired direction. This gesture has the same effect as tapping on the first two markers in the upper screen area.

    Why do I need software updates?

    ZENEC frequently releases software updates to add new functionality, correct issues and improve reliability, especially by new BT firmware to keep full compatibility with brand new mobile phones.

    Where can I download software updates?

    Software updates can be downloaded from the ZENEC Australia Support Knowledgebase. Go to “Support” and then select the Ford Focus & Mondeo – ZE-NC3811D Vehicle Specific Folder.  Select the “Software Updates”. Do never install any “updates” from other sources, as this might damage your device irreversibly.

    My ZENEC device navigates incorrectly. Some streets aren’t even on the map.

    Please take into account that we use maps from the market leader here.com for Australia and New Zealand.  It happens that, at a few rare spots on the map, incorrect map data may cause a navigation error. We recommend that such findings should be reported to here.com directly, to enable them to correct their own data.

    What should I consider when using SD cards?

    SD as well as SDHC cards are supported. Make sure your SD/SDHC card is FAT32 formatted. Zenec recommends the usage of high quality SD/SDHC cards with a data volume of 8 GB. SDHC cards up to 16 GB data volume are supported.

    Content on USB / SD data carrier is not recognized even after successful formatting?

    It may happen that the file system of the disk got damaged, or that the file allocation table of a data carrier is defect due to erroneous write cycles. There may be different reason for this to happen, such as usage or storage of data carriers and problems occurring at the initial format process.

    In such cases, you must format the data carrier once more to get it to work as intended.

    Windows Vista and Win7 offer two options, i.e. you can apply a quick format or a full format of carrier. For all cases related to data carriers that seem to cause problems, it is highly suggested to do a full format process. Make sure the check mark for quick format is not set. Also pay attention that the FAT32 file system is selected before you start the format process.

    Info: If the disc after formatting is still not recognized by the device, it may be due to an incompatibility of the disk controller chip itself. In such a case, you should use a different data carrier of another brand or manufacturer.