Compatible with the following Kenwood DDX/DMX (Non-Navigation) Units:-
New 2020 Models now compatible
Previous models compatible
*Please Note:- DMX8019DABS is not compatible.
Other units may be compatible, thorough testing of different models will continue and this list will continue to be updated. To keep up to date with compatibility changes, follow our Facebook page.
Q: How is the system activated?
A: Switching to the Navigation system is simple, there will be a navigation icon on the Kenwood units Home screen which will switch to our system once it is installed and connected.
Q: How do I perform Street Navigation updates?
A: Map updates are easily performed with a Windows PC. The navigation computer will be mounted in an easy to access location. Instructions for updating both systems can be found under the downloads tab.
Q: How do I perform Hema Map Updates?
A: Unfortunately Hema Maps no longer supports online updates for this product, but maps are only released every two years so regular map updates are not required. If an updates is required, the Map SD Card needs to be returned to Advanced ICE to have the latest maps installed.
Q: What warranty does this system come with?
A: The hardware and map SD Card of the system comes with a 1 year return to base warranty against manufacturer defects.
Q: What Point of Interest information is available?
A: The navigation system comes with over 750,000 points of interest built in, which includes petrol stations, restaurants, accommodation, parks and many more. In addition, the Premium System comes pre installed with over 4000 sites from Camps Australia Wide including Camps 9, Caravan Parks Australia Wide and Dump Points.
Q: Does this system have Live Traffic Information?
A: No. This system does not have any Live Traffic information.
Q: What sort of voice guidance does the system have?
A: There are 3 options for voice guidance. A “TTS” (Text-To-Speech) voice will give you the most information and will announce street names, etc. A non-TTS voice will announce directions, but will not announce things like street names. Lastly, you can set the system to have no voice guidance by muting the voice. This is done by pressing the “Menu” button and then selecting the small “Speaker” icon that appears along the bottom.
Q: Do I need my mobile phone to be navigated?
A: No. This system is completely independent of any phone and it relies solely on GPS signal for navigation. It is a 100% offline navigation solution.
Q: Why is my GPS time wrong?
A: This is likely just a setting in your navigation. In the “Settings” menu, select “Regional”. Here you will be able to adjust whether the navigation system bases the time on your location or whether you want to set it manually (eg. GMT +10 for AEST). If your time is 1 hour out, there is also the setting for Daylight Saving Time which can be found here and adjusted if necessary.
Q: How can I change the voice?
A: Go to “Menu”, page across to “Settings”. Select “Regional” and then go in to “Voice Language” and change to your preferred option.
Q: Why are the speed limits or streets wrong (even though they have been the same for many years)?
A: It is a very difficult process to map with 100% accuracy and the map provider does make use of end user information. Sometimes things change (eg. changed speed limit), sometimes the data is incorrect. Please ensure that you have updated your navigation to ensure you have the latest available map content.
Q: What type of system is the Hema 4WD Nav operating on?
A: The Hema 4WD Nav is an OziExplorer based system with the Hema Maps User interface which is designed to make it easy to operate the OziExplorer.
Q: Can I add my own maps to the Hema 4WD Nav?
A: Yes. You can remove the navigation SD card from the navigation computer (which should be mounted in an easy to access location) and insert it into your windows computer and copy the map files to the “OziExplorer Maps” folder. Detailed instructions can be found in the downloadable user instruction manual under the Downloads Tab.
Q: Can I transfer the map information to a bigger capacity SD Card?
A: The navigation is licensed to the 16GB SD card that is included with the product and it cannot be transferred to another card. If you require a larger capacity card this should be arrange at the time of purchase.
- The Navigation input on the Kenwood devices is not a high resolution input. Please refer to the pictures provided to for an accurate indication of the resolution quality.
- If you are planning to install this system into one of the following Kenwood models, please advise our sales team or put a note on your online order so we can install it with the correct software:
– DDX4019BT/DDX419BT – DMX7019BT/DMX719WBT
Premium Navigation with Hema for Kenwood - Download
Standard vs. Premium Comparison Chart - Download
Advanced ICE Premium with Hema Manual - Download
Street Navigation Update Instructions - Download
How to Videos
HOW TO: Update Street Maps
HOW TO: Configure Trucks/Motorhome Nav for Premium Nav
HOW TO: Use Camps 9 POI Database for Premium Nav
HOW TO: Configure Warnings for Premium Nav
HOW TO: Change Navigation View Settings for Premium Nav
HOW TO: Change Navigation Language & Voice for Premium Nav
HOW TO: Adjust Time Zone & Daylight Savings Settings for Premium Nav
HOW TO: Adjust Volume Settings for Premium Nav
HEMA 4WD NAV VIDEOS
Hema 4WD Nav: Understanding Maps in OziExlorer
Hema 4WD Nav: Planning a Route
Hema 4WD Nav: How to Add and Edit WayPoints
Hema 4WD Nav: How to Navigate with OziExplorer
This product comes with a 1 Year* return to base warranty against manufacturing defects. For all technical support or to make a warranty claim, contact the company/business that supplied/installed the product for you. Advanced ICE Pty Ltd is not liable for any remove or refit charges incurred. If the product fails within 30 days of purchase or installation, the product will be replaced or exchanged provided sufficient proof can be provided via picture or video that the fault/problem is as a result of a manufacturing defect. If the product fails after 30 days, the product should be returned to Advanced ICE Pty Ltd and it will be repaired or replaced once confirmation is made that the fault/problem is because of a manufacturing defect. This warranty does not cover faults related to user error, damage or incorrect installation.
*If this product contains a Navigation SD card this is limited to a 1 year warranty and subject to inspection.
Please contact the company/business that installed the product for you and arrange a time to have the product inspected. If you do not know this information or you are experiencing problems making the warranty claim, please log a support case by emailing Advanced ICE Pty Ltd directly on the below email address. Before emailing, please ensure you have a copy of the Proof of purchase, the products serial number (if product is serialised) and the product has been registered on the Advanced ICE website.
Advanced ICE Pty Ltd – Email – email@example.com – Website – www.advancedice.com.au
1 – This warranty document supersedes all other warranty information that may be listed on the Manufacturers website or in provided manuals or documentation.
2 – The end user agrees to use this product in compliance with all State and Federal laws. Advanced ICE Pty Ltd, the manufacturer or the seller will not be held liable for misuse of this product. If you do not agree, please do not purchase or install this product.
3 – We reserve the right to carry out technical changes to improve products at any time. Advanced ICE Pty Ltd does not guarantee that products can be updated with new features or software enhancements. If software updates are available, the product must be sent in at own cost. Advanced ICE Pty Ltd will not cover the labour cost for the removal and refitting of the product and other expenses involved with the software-updates.
4 – If the product is connected to or utilises the functionality or connectivity of other accessories or devices (ie Mobile Phone), Advanced ICE Pty Ltd does not guarantee the product will be compatible with future software updates of the device or new devices.
5 – Advanced ICE Pty Ltd does not guarantee that this product can be transferred to another vehicle, even though it may be a similar make and model.
6 – Advanced ICE Pty Ltd does not guarantee this product against future vehicle updates or warranty repairs (hardware or software) performed by the vehicle manufacturer.
7 – Please check with the vehicles manufacturer if installation of aftermarket products will affect the vehicles warranty before purchasing and/or installing this product. Advanced ICE Pty Ltd assumes no liability.
8 – Removal and refit charges related to any warranty claim are at the discretion of the seller of the product. If another seller is used for removal and refit of any warranty claim this will be payable by the end user.
9 – Technical support for software updates that can be performed by the user are not covered under warranty and a service charge will apply.
A warranty claim will be rejected if:-
1 – Unauthorised changes or modifications have been made to the device or accessories.
2 – The device’s case, accessories, “Warranty Seals” or stickers have been damaged, opened and/or tampered with.
3 – Attempted unauthorised repairs to a product and/or accessories.
4 – Improper use or operation.
5 – Loading of unauthorised or incompatible software.
6 – Problems that relate to the installation of additional products or accessories not supplied by Advanced ICE Pty Ltd.
7 – Navigation SD Card has been tampered with or has had unauthorised or incompatible maps or files added.
1 – Navigation software is designed to get you to a certain destination, however, due to regular changes to the national road network, accuracy of the provided data is not guaranteed. Please ensure your device is updated regularly.
2 – Navigation updates are the responsibility of the end user and performing these updates requires a Windows PC and an internet connection. Apple Mac computers are not currently supported. If you require assistance with the updates a service charge will apply.
3 – Future map updates are purchased directly from the map provider and Advanced ICE Pty Ltd does not offer any warranty or support for these purchases.
Advanced ICE Pty Ltd recommends that you read our website and watch any videos if available before purchasing to ensure that the features and functions of the product are suitable for your requirements. If you are not sure, please contact an authorised re seller or our sales and technical support team for further assistance before purchasing the product.
Change of Mind (Pre Installation) – Products can be returned within 14 days of purchase provided it is in Brand New unopened condition. Products must be returned to the place of purchase, they should not be returned directly to Advanced ICE if the product was purchased through a re seller. All Freight charges are at the buyer’s expense and a 10% fee will be charged to cover handling and restocking. A refund will only be issued once the product has been examined and confirmed to be in new condition.