This product comes with a 2 Year return to base warranty against manufacturing defects. For all technical support or to make a warranty claim, contact the company/business that supplied/installed the product for you. Advanced ICE Pty Ltd is not liable for any remove or refit charges incurred. If the product fails within 30 days of purchase or installation, the product will be replaced or exchanged provided sufficient proof can be provided via picture or video that the fault/problem is as a result of a manufacturing defect. If the product fails after 30 days, the product should be returned to Advanced ICE Pty Ltd and it will be repaired or replaced once confirmation is made that the fault/problem is because of a manufacturing defect. This warranty does not cover faults related to user error, damage or incorrect installation.
Please contact the company/business that installed the product for you and arrange a time to have the product inspected. If you do not know this information or you are experiencing problems making the warranty claim, please log a support case by emailing Advanced ICE Pty Ltd directly on the below email address. Before emailing, please ensure you have a copy of the Proof of purchase, the products serial number (if product is serialised) and the product has been registered on the Advanced ICE website.
Advanced ICE Pty Ltd – Email – firstname.lastname@example.org – Website – www.advancedice.com.au